After receiving an email the other day through our website, asking for a telephone number to call us on, it brought back how many emails we receive asking for some really basic (and I am being kind here) information that is written throughout our website.

This is not intended to offend anyone, it is simply a light-hearted look at some of the emails and phone calls we receive on a daily basis, asking about information readily available on our website. I guess I should be worried that some of the people who have sent these emails might come across this, but then again, if they didn’t find all the information in the first place, chances are, they won’t find this blog! ;)

Firstly, I know if an email was sent through our website, as it states so in the subject line; so it stands to reason that whoever sent the email, would have already browsed through it… or so one would have thought!

Going back to this email I received, it sounds innocent enough, but when you think that our contact numbers are written right above the form that this email was sent through, and at the bottom of every page, it makes you wonder!

So here is a list of my ten favourite questions that were sent through the website form, or asked over the phone, when I know they have looked through the website (in no particular order):

1. Do you teach Hip Hop? I think if we did, we would advertise that fact! I have also been asked for Tango and other dance forms, but this one was the most diverse.

2. I have looked though your website but the group class times don’t suit me, do you do group classes at other times? Again, I think if we did, it would say so on  the website.

3. Do you teach in Sharjah? Well, does it say so on the website?

4. Can you give me details on the classes? (with no other information on the email). I know I probably shouldn’t do this but after about a thousand of these emails, I now just reply with the link to where the information is situated on the site.

5. Do you teach Real Salsa? I am not even going to try and answer this one.

6. My girlfriend is coming to Dubai next week, can you teach me to dance salsa by then? Worse part is, after speaking to him further, he only wanted a couple of classes! And no, this is not possible… before anybody else asks!

7. I have not managed to find any information about salsa classes on your website! It helps if you click on the tab which reads “Classes”.

8. Are your group classes offered with other people or as one on one? … The answer is in your question  (the scary thing is, we’ve been asked this more than once).

9. How long is each class? 8pm – 9pm… I guess it is a tough subtraction to make.

10. And the cherry on top of the cake: I visited your website and got no information! We were very surprised we even received this email… Well, at least they found our email address!

All of these emails we received since we last updated our website, and we have not changed any of the content as a result of these (although if we get many more, we may have to reconsider).

I hope this blog post doesn’t stop us receiving future emails through our website, as we might need new material for part 2! :p